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If facilities are being looked at and watched more closely, they generally will attempt to do better, Spiece said.APS has a hotline for reporting abuse, neglect and financial exploitation; and the ADHS has a process where people can file complaints about licensing violations in state-licensed facilities like nursing homes and assisted-living facilities.“Our substantiation process is done through observation, documentation and/or interviews,” department spokeswoman Holly Ward wrote in an email.In many cases, that’s going to be all it takes to solve a problem — they can mediate issues in long term-care facilities at the local level, for example.“People often don’t know about all the wonderful resources in the community.It is nice to be able to give someone hope,” said Rae Vermeal, who is the Pima Council on Aging’s elder rights and benefits coordinator.Officials with the Arizona Department of Economic Security, which oversees APS, say part of the problem with its data is that there are numerous roadblocks to investigating abuse of vulnerable (usually elderly) adults.Although most complaints aren’t getting substantiated, there’s no question elder abuse exists.At APS, substantiated means evidence exists to support the allegations, and one or more perpetrators were identified.Last year, 170 names were added to Arizona’s public registry of known perpetrators against vulnerable adults.
Moore said when she dropped her father off at the beginning of his stay in June, she provided the facility with two medication lists — one from his primary care doctor and the other from his heart doctor.The primary care list included 10 different medications that her father needed daily. She insists the facility did receive the heart doctor’s list and in any case should have called her or her father’s doctor to ask what to do with all the Eliquis she gave them, if they weren’t sure.The list from the heart doctor was a repeat of the first list with one exception — it included the Eliquis. Nelson told the Star that because of privacy regulations, the assisted-living facility would not comment on medications or “any aspect of the health care related to former or current residents of Mountain View.”He wrote in an email that Mountain View routinely trains its staff on various aspects of resident care, “including the facility procedure for handling medications when they are brought into the facility by family members.”The Arizona Board of Examiners of Nursing Care Institution Administrators and Assisted Living Facility Managers dismissed her complaint against Mountain View’s executive director at a meeting on Oct.Her father, a former high school homecoming king who worked in construction in Maryland until the age of 70, was affable and trusting.
Moore could not bear the thought that his health had suffered because of the mistake.
Employee files can reveal disciplinary action against workers that will provide evidence of mistreatment, she said.“We do commonly have people frustrated with administrative remedies and many times, we’ve been able to pursue a resolution when a case has been unsubstantiated with APS or ADHS (the Arizona Department of Health Services),” Bossie said.