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Zendesk's one of the most popular customer support apps, designed around email but with the flexibility to pull in other apps to help you offer support on social networks and more.That's how Zopim—a live chat app acquired by Zendesk in 2014—can help you support your customers in real-time, whether you already use Zendesk or not.It even integrates with Facebook Messenger, so you can answer questions from your fan page.Or, it can run just fine on its own, keeping track of each conversation with your customers, the pages they visit and more.
That way, you can offer live chat just to the customers most likely to buy—or those who have already bought your most expensive products. Olark's feature displays your mouse cursor on the customer's screen, so you can highlight items and show them what to click.
Zopim Pricing: Free for 1 agent; from .20/month per agent Basic plan for unlimited chats and 2 triggers When you need live chat on its own, Olark is one of the most popular options thanks to its deep customization.