Face to face online chat
It’s available for anyone with basic tech knowledge.The requirements to get started are few, but important: Once you are up and running with video calling, you will love it.For best results, stick to computer-to-computer calls, and make sure you have a reliable Internet connection.Face Time was first made available in 2010 for use on both Apple i Phone and Mac computers.By enabling customers to reach a live customer service agent, online help chat has proven to be a remarkably effective way of addressing customer questions and concerns, and thereby increasing conversions and sales.But, there are times when an online chat session can’t provide the kind of personal communication that a customer needs.
There is a reason Apple limits use to their products only: quality control.By Eric Wing— In my work as a technology trainer and consultant, I often find myself on the front line of trends.In 2013 the number of requests I had for video-call training increased 50% over 2012, and looking at trainings booked early in 2014, this trend is not slowing down. But I think the question should be: What took so long? Parents and grandparents are looking to leverage the power of technology to close physical gaps between them and loved ones.Whether it’s a visual demonstration of a complex product, a face-to-face beauty consultation, or a virtual evaluation of an insurance claim, live video chat adds another level of communication to your customer conversation.
The result: higher customer satisfaction, larger increases in the average value of orders, and a higher percentage of conversions or sales.
Face Time can also be used over a 4G data network, making video calling on the go a breeze.