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Besides finding the right software, companies using live chat will need to provide specialized training for their employees.Live chat is different from a phone call, since all replies must be short sentences that get right to the point. There is an art to knowing when to ask a question and when to offer solutions or additional products.The cost savings and convenience for both staff and customers makes live chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service.A customer’s frustration or need that has yet to be filled is called a pain point, and marketing teams mine social media and message boards for these pain points.Here’s a small list of some of the best live chat solutions out there: Have you use live chat on your website. Have a general question about Namecheap products or services? Click the "Live Support Online" button below to connect with one of our helpful support staffers or consult our Knowledgebase for an answer.
In addition, as live chat representatives talk to customers, they can find out ways to improve a company’s products and services.
Forbes magazine reported in a recent study: “In 2008, Wells Fargo made a second attempt to leverage online chat to drive sales, and happily, this time the results have been crystal clear.